Reworks is the pioneer electronic music festival in Greece and among the most well-known in Europe, presenting a wide spectrum of electronic music and its relationship with other music genres since 2005.

Once the festival was underway with 3 of 5 festival days fully sold out, a new challenge emerged. How to support fans reaching out who wanted to be able to resell tickets to these events due to a change in their plans. Given there was an outstanding demand to purchase tickets to the event from fans initially disappointed due to sold out dates, reworks needed to figure out how to ensure a positive ticket resale experience for their fans. It was important to enable a safe resale experience for ticket buyers and sellers, as ticket fraud and scalping is a common, notorious phenomenon for events with huge demand and naturally there were some incidents of it in prior years of the festival.

“Our partnership with ComeTogether began in 2023 with the focus initially on the desire to deploy a solution to allow us to sell tickets directly from our website with reworks’ branding. During the festival we started to receive requests from fans who could not attend our four sold out days asking to be able to resell their tickets. Based on the success of ComeTogether’s functionality to enable this with only a quick click in the organizer’s dashboard we built this into our plan from the start this year for sold out shows. Problem solved – happy fans buying and selling tickets, a safe resale platform ensuring valid tickets and reasonable pricing and an additional source of revenue for reworks,” said Anastasion Diolazis, Music Director of NON and reworks festival.

Read the full Reworks Festival Case Study

ComeTogether spoke with Makthes.gr to discuss the challenges we address related to ticket fraud in live events. We’ve made a lot of progress since this interview expanding our customer base and the number of events supported. Check out the updates on the home page as these numbers continue to rise. Our ‘passion for technology’ underlies all that we do to protect fans and open new doors for revenue opportunities for event organizers.

Learn more about the interview (Greek language) at Makthes.gr

Maybe this is an overstatement, but ticket fraud is certainly causing havoc in the live events industry. With overinflated pricing and fraudulent tickets making secondary market purchases a landmine of potential bad outcomes, fans are getting scammed and event organizers are left trying to pick up the pieces on something that is out of their control. Or is it?

How big is this problem?

Read the entire discussion on LinkedIn and don’t forgot to sign up to receive notifications of new issues directly through your LinkedIn feed.